Very professional, did the job quickly and well. We are very happy with the service.
Jose was thorough and explained everything. He came to the rescue in the middle of the night.
fast and efficient
On time, polite, efficient, he re-installed everything he had to take away from the Water Heater Area in order to get to it.
Great price, workmanship and service. Will use them again for our plumbing needs.
Very professional, very nice, very good work!!! A home run! I would use them again in a heartbeat!!
06-05-2013 Brian E. Orange, CA
we needed the repair of our water heater as we did not have any hot
water. Our pilot light went out and required replacement. An internet
search led us to you guys and after reading several positive reviews
from past customers, I called for a service appointment. I was grateful
to find out that you could repair my water heater on the same day and
was even more astonished that you were able to send out a repair
technician within a few hours. Our repair tech, Ronnie, responded
quickly and was great. He worked very hard and was able to repair the
water heater in little time. Overall, I was very pleased with the level
of service provided by Drainex and our tech, Ronnie. Many thanks.
05-25-2013 Manfred F. Anaheim, CA
He was on time, reliable and good workmanship
4/17/13 Mike C. Anaheim, CA
Very fast response time and good job fixing burst pipe
4/13/2013 Donna O. Long Beach, CA
Customer Service called within minutes of my service request. The repairmen arrived within 1/2 hour. Answered all questions and did a very good job. I would definitely use them again when necessary and refer their services to others.
4/10/2013 Neighbor in Anaheim, CA
Excellent customer service I would call them again
4/5/2013 Syed A. Anaheim, CA
Showed up on time, work was done well and they cleaned up after the job. Good service and I would recommend these guys.
3/14/2013 Jennifer S. Compton, CA
Timely, efficient, courteous and reasonable. Kept me informed of the process and the cost.
3/4/2013 Jason S. Fullerton, CAMy experience with Drainex was a great one. I had gas leak from various locations and i tried to fix them myself but i ran into a leak inside of wall. I was referred to Drainex and gave them a call. They were very prompt and very professional. Quality of work was also outstanding. Their final bill was also very reasonable. They were kind enough to re-install water heater and many other small works free ...
2/20/2013 Evangeline P. Long Beach, CA
He was quick, did a good job and the price was right.
2/9/2013 Steve R. Anaheim, CA
Very knowledgeable on repair.
1/27/2013 Nancy R. Brea, CA
These men fixed a long-standing problem with my under-ground drainage and sewer pipes, and made it easier to maintain and snake-out these pipes in the future. They hung in there through numerous setbacks, and were polite and communicative throughout the process.
1/16/2013 Monica H. Signal Hill, CA
the drainex pro came to a apartment i own, showed me the problems and told me the total overall cost, i agreed with the cost and my water heater was put in the same day made my tenants happy,,
5/31/2012 Don M. Ladera Ranch, CA
Very difficult job. Jose and his partner tried everything thing they could think of to clear the blockage and finally succeeded. Major root problems because system had not been cleaned for over 10 years.
4/25/2012 John Y. Cerritos, CA
I Called Drainex for a water heater replacement. Two Drainex employees showed up at the appointed time, completed the job in a very friendly and professional manner, took the time to explain how everything worked, and did everything to my satisfaction at a fair and competitive price. They were very honest, and did not try to gouge me for a couple of extra parts that were needed for the job. I definitely recommend Drainex to all my friends, relatives or anyone else for any plumbing jobs needed.
01/12/2012 Joseph F. Anaheim, CA
The quickness of their response was great. The problem was fixed within 6 hours from my initial contact. The work being performed was explained and completed as discussed.
12/28/2011 Melanie C. Irvine, CA
Drainex called immediately after I posted for help on a Monday morning. Only 1 other company called and it was not until late afternoon. When you have a water heater leaking you don't want to wait! Drainex was able to assess the situation, handle the warranty with the manufacturer, and install a new water heater while I was at work. Everything was finished by 4:00 the same day. I definitely recommend this company!
11/9/2011 Edgar J. Lynwood, CA
My rental property had a problem with the sewer line. I needed it fixed FAST. I called Drainex and they were on time and gave me options and explained them in detail. Very professional and will use them again when needed.
10/20/2011 Leo L. Anaheim, CA
We had a very good experience with Drainex. They arrived at the agreed time, did quality work, and charged a fair price. There were some complications that took extra time than originally estimated in the quote, but there was not request for extra charge.
Jose and Manny did the work. We found them to be honest and credible. Jose knows his craft. He quoted other plumbing projects we have on our list. His recommendations and price estimates seemed realistic and fair. We plan to recommend Drainex to our neighbors and friends, and will definitely have them back.
6/3/2011 S C. Cypress, CA
This company was assigned to me by my Home Warranty Insurance Co after riding a nightmare merry-go-round with the first plumbing outfit (Home Warranty Plumbing of Mission Viejo).
The girl who set up this appointment was sweet and helpful. The plumber (Manual) arrived at 9:15 AM, having given me a 8AM to 10AM window. He even called me ahead of time to let me know he was almost there. So far, so good.
He told me he was there to give a second opinion on the incomplete job left by the first plumber for 2 1/2 months! As soon as he saw what was going on he said, "Let me get authorization, and I will have this fixed right away for you". He was done and gone at 11:00AM including going for necessary parts. One hour and forty five minutes to do what the first company couldn't or wouldn't do in 2 1/2 months!
I needed a special part that the first company told me would cost $393.00 extra. The Drainex plumber got the part and it only cost me $65 extra.
BTW, the work Manual did was first rate. I was thoroughly satisfied.
2/10/2011 Amanda L. Long Beach, CA
I had to use Drainex 2 times because we have an older home in Long Beach that always needs some kind of repairs. Each time we called the girl that answered "Norma" was friendly and they came by that day for me. Though our repairs were minor, we found the prices very fair and feel we have always gotten a straight answer .... I have recommended them and my friends were also happy. A good contact to keep if you want a reliable, honest, and fair priced plumber.
2/9/2011 Brigette P. El Monte, CA
Drainex has been the most helpful to me and my family. I had a massive plumbing problem in the bathroom and they were out ASAP - their prices were wonderful and their service was FANTASTIC - if you are in the need for an outstanding plumber please calls Drainex.
10/11/2010 Marilyn L. Buena Park, CA
Used Drainex today for the first time, based on reviews. Found the company to be prompt, honest, courteous and efficient. The senior discount was also a plus. Overall, very pleased with the service and recommend.
8/26/2010 Ryan C. Anaheim, CA
good work at a good price
11/27/2008 Arnold E. Orange County, CA
When the ol' water heater started leaking, I needed a good plumber for the job. Unfortunately, I couldn't find a decent plumber on Yelp. So, what's a person to do in this age of modern technology? Go old school. Yes, I used the handy-dandy yellow pages (combined with the Better Business Bureau's online site) to find me a decent plumber. Drainex to the rescue!
After making an appointment, a worker made his way down to my place, inspected my heater, and gave me a short list of options. It turned out that my water heater didn't need replacement, but simply a quick fix. However, my old water heater seemed to be on its last legs, so I figured a new one would do us some good, especially with winter just around the corner.
Anyway, the plumber that showed up turned out to be Jose Castro, and he took care of us. He had the old heater out and conveniently replaced within a few hours (same day!). Jose and his employees took care of everything (installation, transport of both units, and disposal of the older heater, too). With many of today's businesses moving forward with technological advances, it's nice to know that great customer service still exists.
These guys at Drainex are super knowledgeable, courteous, and take the time to weigh out your options with you. If you're ever in need of a fully licensed and insured plumber (for both residential and commercial jobs) with over twenty years of experience, Jose and the Drainex team are the guys to call. They're available seven days a week, twenty-four hours a day. They offer senior and/or new client discounts, too.